Shipping & Returns

The Kindness Project is a New Zealand owned and operated business. The following terms and conditions policy follow the requirements of the New Zealand Consumer Guarantees Act 1993. All orders and transactions are covered by New Zealand Law. All prices listed on this website are in NZ dollars and include GST.

Shipping & Delivery Times

Your order will be processed for shipping within 24 hours of receipt of order. You will receive an email notification once your order has been shipped. Please allow up to 3 days for delivery.

New Zealand Shipping

$12 per order

Overseas Shipping

$25 per order

Variance

Every effort has been made to ensure that the images for the products displayed on the website are as accurate as possible.  The Kindness Project endeavours to make every artwork as close as possible to the image presented.

Payment Gateway

All payments via the website are processed securely using Stripe payments.

Returns

If you are unhappy with your purchase, we will happy to process a refund or exchange.

All returns must be received within 30 days of the purchase date.

Please ensure all items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc. We reserve the right to deny any item that does not meet these requirements.

You are required to pay any postage costs back to us, however, we will ship back your exchange item free of charge.

Original shipping costs are non-refundable and the cost of return postage must be paid by the customer at the time of returning.

Once your return has been processed, you will receive an email confirmation.

Damaged Orders

We do our best to ensure that all items are securely packaged before shipping. If you have a genuine issue with regard to the item being damaged, please let us know within 3 days of receipt of your parcel. If your order has arrived damaged, please ensure ALL original packaging, including the courier delivery bag it was delivered is kept. We cannot replace or claim for damaged items without everything being accounted for.